Behind the ScenesWhat 'Your Chats Are Encrypted in Transit and at Rest' Actually Means: How the Pipeline Encrypts Each Message, Where the Decryption Keys Live, and Why That Doesn't Stop a Support Agent From Reading Your Logs
Every message you send is encrypted on its way to the server and while stored on disk, but the decryption keys live on the same server, and a support agent with the right credentials can pull your full conversation history. Here's how the pipeline actually works and where the privacy promise stops.










